Refund policy

Do you accepts returns or exchanges?

We do not offer refunds. However, if your item arrives damaged (broken glass), we will happily offer a replacement of the same exact items damaged within 24 hours of the delivered date. See below for full details. We do not offer exchanges or refunds for any other reason.

What if my order arrives broken or damaged?

If this happens, we've got you covered. Please email us a photo of the following within 24 hours of the delivered date:

1. a photo of the damaged item up close
2. a photo of the box, showing all packaging used to protect the item
3. a photo of the shipping label on the box

Please send your email to info@thearomaavenue.com (please do not DM us about this as it's easy to lose track of this information).